{"id":4456,"date":"2021-10-16T16:15:49","date_gmt":"2021-10-16T13:15:49","guid":{"rendered":"https:\/\/infodrom.com.tr\/support-and-training-services\/"},"modified":"2021-11-14T13:16:19","modified_gmt":"2021-11-14T10:16:19","slug":"support-and-training-services","status":"publish","type":"page","link":"https:\/\/infodrom.com.tr\/en\/support-and-training-services\/","title":{"rendered":"Support and Training Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4456\" class=\"elementor elementor-4456 elementor-2395\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5145d865 elementor-section-full_width elementor-section-height-min-height elementor-section-items-stretch elementor-section-content-bottom elementor-section-height-default\" data-id=\"5145d865\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4500ec1c\" data-id=\"4500ec1c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7173c4bf elementor-widget elementor-widget-heading\" data-id=\"7173c4bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support and Training Services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-15386ac5\" data-id=\"15386ac5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59fb07d9 elementor-widget elementor-widget-image\" data-id=\"59fb07d9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/infodrom.com.tr\/wp-content\/uploads\/2021\/06\/infodrom-destek-01.jpg\" class=\"attachment-full size-full wp-image-4169\" alt=\"\" srcset=\"https:\/\/infodrom.com.tr\/wp-content\/uploads\/2021\/06\/infodrom-destek-01.jpg 1200w, https:\/\/infodrom.com.tr\/wp-content\/uploads\/2021\/06\/infodrom-destek-01-300x200.jpg 300w, https:\/\/infodrom.com.tr\/wp-content\/uploads\/2021\/06\/infodrom-destek-01-1024x683.jpg 1024w, https:\/\/infodrom.com.tr\/wp-content\/uploads\/2021\/06\/infodrom-destek-01-768x512.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e6df5be elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5e6df5be\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-423546fc\" data-id=\"423546fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fa4822b elementor-widget elementor-widget-text-editor\" data-id=\"7fa4822b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Support and training services are provided to users of companies benefiting from our software products by remote connection, phone, e-mail or on-site upon need.<\/p>\n<p><strong>Support and Training Services<\/strong> are provided remotely or on-site by specialists trained and certified by the companies we train or raise at Infodrom.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3937521 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3937521\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67fb726\" data-id=\"67fb726\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b485029 elementor-widget elementor-widget-heading\" data-id=\"b485029\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Infodrom Support Services <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-830a25d elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"830a25d\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1371\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1371\" aria-expanded=\"false\">Remote Support<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1372\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1372\" aria-expanded=\"false\">Remote\/On-Site Planned Support <\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1373\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1373\" aria-expanded=\"false\">Periodic Support <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1371\" aria-expanded=\"false\">Remote Support<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1371\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1371\" tabindex=\"0\" hidden=\"false\"><p>These are services that we provide to users to meet their short-term support requests by connecting to the customer\u2019s system, via e-mail or phone. In this context, we provide support services for short-term requests such as report and form designs, questions, problems or data updates, or authorization requests. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1372\" aria-expanded=\"false\">Remote\/On-Site Planned Support <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1372\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1372\" tabindex=\"0\" hidden=\"hidden\"><p>We meet long-term support requests of users at pre-planned times by connecting to the customer\u2019s system. In this context, our planned support services for works exceeding an hour include report and form designing that require analysis, multi-transfer or batch data update operations, version changes and user trainings. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1373\" aria-expanded=\"false\">Periodic Support <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1373\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1373\" tabindex=\"0\" hidden=\"hidden\"><p>Especially in multi-user systems, where technology and business processes are constantly evolving, the added value created by periodic support services to enterprises is extremely valuable today. In this regard, we provide full-day support services to companies on-site or remotely on pre-scheduled business days. We provide periodic support services on designated business days of the week or month.  <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8139fc5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8139fc5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d61bd20\" data-id=\"d61bd20\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-816c1ba elementor-widget elementor-widget-heading\" data-id=\"816c1ba\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Infodrom Training Services <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7729e04 elementor-widget elementor-widget-text-editor\" data-id=\"7729e04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These are training services that we provide to companies that use our software products, remotely or on-site.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eba8f47 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"eba8f47\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2471\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2471\" aria-expanded=\"false\">Education<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2472\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2472\" aria-expanded=\"false\">Collective Trainings <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2471\" aria-expanded=\"false\">Education<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2471\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2471\" tabindex=\"0\" hidden=\"false\"><p>These are training services one-to-one or up to 10 end-users of the software product in line with the business processes of enterprises on pre-planned business days.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2472\" aria-expanded=\"false\">Collective Trainings <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2472\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2472\" tabindex=\"0\" hidden=\"hidden\"><p>These are in-class training services provided to more than 10 end-users for the modular and functional use of the software product in line with the business processes of enterprises and the legislation on pre-planned business days. These trainings usually take a minimum of three working days, and users have the opportunity to participate in hands-on training from their own PCs. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support and Training Services Support and training services are provided to users of companies benefiting from our software products by remote connection, phone, e-mail or on-site upon need. Support and Training Services are provided remotely or on-site by specialists trained and certified by the companies we train or raise at Infodrom. Infodrom Support Services Remote [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4169,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-4456","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/infodrom.com.tr\/en\/wp-json\/wp\/v2\/pages\/4456","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infodrom.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/infodrom.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/infodrom.com.tr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infodrom.com.tr\/en\/wp-json\/wp\/v2\/comments?post=4456"}],"version-history":[{"count":0,"href":"https:\/\/infodrom.com.tr\/en\/wp-json\/wp\/v2\/pages\/4456\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infodrom.com.tr\/en\/wp-json\/wp\/v2\/media\/4169"}],"wp:attachment":[{"href":"https:\/\/infodrom.com.tr\/en\/wp-json\/wp\/v2\/media?parent=4456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}