Support and Training Services
Support and training services are provided to users of companies benefiting from our software products by remote connection, phone, e-mail or on-site upon need.
Support and Training Services are provided remotely or on-site by specialists trained and certified by the companies we train or raise at Infodrom.
Infodrom Support Services
These are services that we provide to users to meet their short-term support requests by connecting to the customer’s system, via e-mail or phone. In this context, we provide support services for short-term requests such as report and form designs, questions, problems or data updates, or authorization requests.
We meet long-term support requests of users at pre-planned times by connecting to the customer’s system. In this context, our planned support services for works exceeding an hour include report and form designing that require analysis, multi-transfer or batch data update operations, version changes and user trainings.
Especially in multi-user systems, where technology and business processes are constantly evolving, the added value created by periodic support services to enterprises is extremely valuable today. In this regard, we provide full-day support services to companies on-site or remotely on pre-scheduled business days. We provide periodic support services on designated business days of the week or month.
Infodrom Training Services
These are training services that we provide to companies that use our software products, remotely or on-site.
These are training services one-to-one or up to 10 end-users of the software product in line with the business processes of enterprises on pre-planned business days.
These are in-class training services provided to more than 10 end-users for the modular and functional use of the software product in line with the business processes of enterprises and the legislation on pre-planned business days. These trainings usually take a minimum of three working days, and users have the opportunity to participate in hands-on training from their own PCs.
